Track Your Order
Enter your order number and the email address you used at checkout to see exactly where your order is right now.
How tracking works
1. Find your order number
It is in your order confirmation email, and also under My Account → Orders if you checked out with an account.
2. Check the status
Enter the order number and your billing email above. The status updates as soon as the order is processed and handed to the carrier.
3. Follow the carrier link
Once your parcel ships you get an email with the carrier and tracking number, so you can follow it door to door.
Frequently asked questions
That is normal. Tracking only becomes active once the parcel is scanned by the carrier, which can take a little while after your order is packed. Until then your order will simply show as processing.
Your order number is at the top of your order confirmation email. If you created an account at checkout, you can also find it under My Account → Orders.
Parcels sometimes sit between scans, especially over weekends and holidays or while clearing customs. If nothing changes for several working days, contact us with your order number and we will chase it with the carrier.
Check with neighbours and around your property first, and look for a card from the driver. If it still does not turn up, get in touch with your order number and we will open an investigation with the carrier.
If the order has not shipped yet we can usually update it. Contact us as soon as possible with your order number and the correct address.