Shipping Policy

Last updated: August 10, 2026

Thank you for shopping at Bybunish.com. Here is everything you need to know about how we ship your outdoor and backyard equipment.

1. Total Delivery Time

Total delivery time = processing time + shipping time. Both are estimates, not guarantees. Carrier delays, weather, and peak periods can affect them, and deliveries to rural addresses often take longer.

2. Processing Time

Orders are processed within 1–3 business days after payment confirmation. This covers order verification, checking the item is complete, and packing. Orders placed on weekends or public holidays are processed the next business day.

3. Shipping Time

  • Standard shipping: 5–10 business days after dispatch.
  • Freight shipping (sheds, large furniture sets, heavy equipment): 7–15 business days, delivered curbside.

4. Shipping Rates and Free Delivery

  • Free shipping on all orders of $300 or more.
  • Below $300, shipping is calculated at checkout based on weight, dimensions, and destination. Bulky outdoor equipment costs more to move than small accessories.

5. Large and Freight Deliveries

Oversized items ship by freight carrier with curbside delivery. The carrier calls ahead to schedule a delivery window. Someone must be available to receive and inspect the shipment. Bringing the item into your garage or backyard, and assembly, are not included unless the product page says otherwise.

6. Order Tracking

A shipping confirmation with a tracking number is emailed as soon as your order leaves us. Carriers can take up to 48 hours to activate tracking after they receive the package, so an inactive number in the first day or two is normal. You can also check the status any time on our Track Your Order page.

7. Shipping Address

Please double-check your address at checkout. We are not responsible for orders shipped to an incorrect address supplied by the customer.

  • Address change before dispatch: contact us as soon as possible and we will update it at no cost.
  • Address change after dispatch: the carrier may charge a redirection fee. We will tell you the amount before anything is done. If the redirection fails, no fee is charged.
  • Undeliverable address: if the address cannot be delivered to and the parcel is returned, a reshipment fee applies to the second attempt and is the customer’s responsibility.
  • Missed delivery appointment: if a scheduled freight appointment is missed, the carrier’s fee for a second attempt is the customer’s responsibility.

8. Things to Know Before You Order

  • We do not ship to P.O. Box addresses.
  • We do not ship to APO or FPO addresses.
  • Large orders may arrive in several packages, sometimes on different days.
  • Certain gas-powered or volatile items — generators, engines, fuel equipment, aerosols — cannot travel by air or express service and ship by ground only.
  • Restricted-access destinations such as campuses, gated communities, and secure sites may incur additional carrier fees.
  • Title and risk of loss pass to you when we hand the product to the carrier.
  • Because of the size of some products, large items arrive in the manufacturer’s original packaging, which shows what is inside. Keep that in mind when ordering a gift.

9. Backordered Items

We try to prevent backorders, but they happen. A backordered item ships as soon as new stock arrives. If an item is discontinued or cannot be restocked, it is cancelled from your order and you are not charged for it. Contact us and we will suggest a comparable alternative.

10. When Something Goes Wrong in Transit

Tracking has stopped updating

If tracking has not moved for 3 business days at the “label created” stage, or 7 business days while in transit, contact the carrier first for a status update, then email us at support@bybunish.com with your order number and any case number the carrier gives you.

Tracking says delivered but nothing arrived

Check with neighbours and around your property, and look for a driver’s card. Then contact the carrier to open a case on the delivery address, and send us your order number and case number so we can follow it up.

Lost in transit

If a package is confirmed lost before delivery, we will resend it or refund it — your choice.

Delivered damaged

This is time-sensitive:

  1. Note the damage on the delivery receipt before signing. Signing a clean receipt records that the goods arrived in good condition and makes a carrier claim much harder.
  2. Keep a copy of the receipt.
  3. Keep all packaging, including the shipping label.
  4. Photograph the item and the packaging.
  5. Email support@bybunish.com within 48 hours of delivery with your order number and the photos.

We open the claim with the carrier and arrange a replacement or refund. See our Refund & Returns Policy.

Delays outside our control

We are not responsible for delays caused by weather, natural disasters, government action, carrier network disruption, incorrect or incomplete address details, or refusal to accept delivery. A delay of this kind does not by itself create a free return; a return in those circumstances is treated as a change of mind under our Refund & Returns Policy.

11. Contact

Bybunish.com
1190 Grand Canyon Blvd
Reno, NV 89502, United States
Email: support@bybunish.com
Phone: +1 682-396-4738

This policy does not limit any rights you have under applicable consumer protection law.